The ease of navigating your entire inventory picture is hard to beat. Very quick and easy to understand where your inventory problems are at, how much you should be ordering, and alerts to bring issues to your attention proactively. it is not possible to merge multiple purchase orders from one supplier. For the high price paid we expect fast responses from people that resolve things. Brief replies with no real care or concern of the business impact of the problems they are causing.
When there are extended periods of downtime there is a risk of data loss through syncs failing. It is as if they don't have enough AWS server capacity to deal with data and it backs up all the requests from their clients, freezing it for everyone. Here nothing whatsoever will correctly load. There are periods where there is zero functionality - usually when the sync is not working. At these point the system is rendered useless as data is not up to date so purchasing cannot be done without taking a huge gamble. There are frequent periods where Inventory Planner does not sync with Shopify. It's easy to import and export purchase orders. When it works it makes purchasing straightforward. we cannot even add a single item to a purchase order! Purchasing is a business critical function and Inventory Planner simply cannot be relied upon. As I write this we have >30 POs we need to place in order to receive stock before a 4-day holiday weekend. They promise a lot but the problems cause huge headaches and loss of money.
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